One of my favorite scenes in literature is in Tolkien’s The Hobbit. Three bumbling trolls capture Bilbo and then argue about how to cook him. The trolls, which have the ridiculous names of Bert, Tom, and Bill, remind me of a trio of Julia Childs. It’s a silly scene in stark contrast to the grisly Trolls found elsewhere in the novel. I actually like these trolls. Most trolls, though, are nasty creatures who take unholy pleasure in dismembering other living things. They don’t exist in the real world . . . that is, except on the Internet.
Trolls, I’m told, is the term used to describe people who leave unjustly harsh reviews online. They hide behind the anonymity of their gravatar to dismember people with low ratings, negative reviews, and nasty comments. They seem to take pleasure in it. Typically, the bad reviews are undeserved, but even when they are warranted, trolls tend to go overboard with their attack. If you’re a blogger, or if you sell products online, or even if you’ve just posted a few comments on forums, you may have encountered a few trolls. I ran into one the other day and I’m still reeling from it. Drafting this post is perhaps my therapy.
In my case, a person purchased my read aloud play, Ebenezer Scrooge from TeachersPayTeachers. Apparently it wasn’t to his liking so he hammered me with a low rating and a snarky comment about finding a “freebie” on Google that was better. I initially replied with an equally-snarky answer: “And Happy Holidays to you, too. I hope you learn a little something from Scrooge.” But responses like that seem to empower trolls to even greater heights of hatred, so I deleted it and instead pointed out that TpT products have free previews. Buyers can download the preview before purchasing and thereby make sure the product meets their need. Conceivably, given TpT’s preview feature, a product should never receive a negative review. If a buyer hasn’t bothered to take a look at the preview or read the description, he or she doesn’t really have a basis for complaint. It’s especially true when it comes to artistic endeavors. A negative review isn’t justified simply because you don’t like the work. There are a lot of authors, artists, directors, and musicians whose work does not appeal to me, but that’s the nature of art. Matters of personal taste do not warrant bad reviews.
I recall another troll who downloaded a copy of my modernized Tell-Tale Heart script, Penelope Ann Poe’s Amazing Cell Phone, and then had the gall to complain that it was “too weird.” Of course it’s weird. It’s Poe! Had she bothered to read the description or download the preview, she would have seen that it was weird before “wasting” her money. I suspect most TpT users saw the two stars she gave my product and realized she was rating her own intelligence level, or at the very least her own diligence. Trolls, like the bunglers in The Hobbit, are easy to spot.
I ended up telling the Scrooge Troll that Scholastic had valued my script enough to publish it not once, but three times, rewarding me handsomely each time. In fact, since Storyworks originally publishing it in 1998, Scholastic has commissioned me to write nearly fifty classroom plays. The editors at Scope, Storyworks, Scholastic News, and other divisions of the world’s biggest children’s publishers apparently think my work is pretty darn good. So take that Mr. Troll.
So, if you’re shopping on TpT, whether on my storefront or someone else’s, don’t be a troll. Take the time to read the descriptions and check out the previews before placing an order. That way you won’t be surprised or disappointed. Certainly, if you download one of my Read Aloud Plays and have an issue with it, just shoot me an e-mail. I’ll find some way to make it right.
And if you’ve been victimized by a troll, take heart! When the cloak of darkness—their anonymity—is removed, they merely turn to stone. Just like Bill, Tom, and Bert.